Shipping policy

When will I receive my order?
Orders are typically shipped within
2 days of placing the order.
The shipping time depends
on your location, but typical
shipping times are 2-5 days.

Where will my order ship from?
All orders are shipped from the USA.
We recommend adding your
phone number to orders. This helps
reduce the risk of delays or lost
packages and ensure smoother delivery.

How much is shipping?
Shipping rates are calculated
by weight during checkout. You’ll see
the final price before
completing your purchase.

I haven’t received my order yet.
What should I do?
Before reaching out to us,
please take these steps:
- Check your shipping confirmation
email for errors in
the delivery address.
- Contact your local post office
to see if they have your package.
- Ask your neighbors if the courier
might have left the package with them.

- Pro tip: Package theft is increasing.
If you’re expecting
a delivery and won’t be
home to accept it, consider using
an alternative addres where someone can receive it.
If the shipping address is correct
and the package wasn’t left with
the post office or a neighbor, please
email us at info@cinderdrake.com with
your order number. If you find an error in
your delivery address,
we can ship a replacement order,
but the new shipping costs
would be your responsibility.